Thursday, February 23, 2012

What's "User Generated Content" and How Could It Help Your Business

User generated content is a new buzz phrase that has been receiving a lot of attention recently. Websites could take off in popularity when they have great user generated content, without the creators having to put much work into content creation.

What exactly is user generated content? How does it work? How would you encourage user generated content? Let us take a look.

==> What Is User Generated Content?

User generated content is any content that's generated by the user base and not by content creators of the company.

High profile examples include Wikipedia and YouTube. The staff at Wikipedia and YouTube don't spend all their time creating entries or videos. Instead, their job is to permit other people to generate content.

Other people do, and Wikipedia and YouTube benefit from it.

Lower profile examples include forums and blog comments. Again, these aren't created by the site owner, but can still draw a lot of search engine traffic.

So how does one encourage people to create more content?

==> Give Them Room to Express Something They Want to Express

It's very hard to create desire. Trying to get someone to want something they don't already naturally want is very hard.

On the other hand, giving someone an avenue to talk about things they already want to talk about can be a great shortcut to amassing a ton of user generated content.

YouTube exemplifies this principle. YouTube didn't create the desire for people to share videos, they just made that desire possible through the internet.

What do your users already want to talk about that they're not able to talk about yet?

==> Make Them Feel Like They're Part of Something

A sense of community and purpose can go a long way towards inspiring content generation.

A forum, for example, often thrives when there's a sense of people helping one another out. People are more inspired to post their success stories and help other people out in their hardships.

On the other hand, forums where there's animosity and lack of community tend to die down over time.

Wikipedia also does this really well. People feel like they're part of a larger purpose and that their time put into generating content is for a good cause.

==> Make It Fun

Don't make it feel like work to create content. Allow it to be fun.

For example, when Gmail required to have users create a video for them, they didn't make it appear to be work.

Instead, they made it sound like a contest and made all the information of the video they wanted very bright. They were given tons of submissions and had a stellar video to use at the end of the day.

If you're not employing user generated content with your web strategy, you're really missing out. This content produced can bring plenty of visitors to your site with rarely any additional cost.

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